These terms of sale apply between the consumer (“you”, “your”) and Kalynonka AB (“we”, “us”, “our”) for the sale of products through our e-commerce store. By completing a purchase, you agree to the contents of these terms and our Privacy Policy.
The prices of our products are stated in the respective country’s national currency, including VAT. If you reside within the EU, you will pay VAT according to the applicable rates in your country of residence. If you reside outside the EU, you are exempt from paying VAT. However, this is not currently relevant as we only sell products to private individuals residing within the EU.
We reserve the right to change prices without prior notice. The price applicable at the time of your order is the price that will apply, regardless of whether the price increases or decreases afterward.
We collaborate with Stripe for our payments so you can feel assured that your information is handled correctly. All payment information is encrypted with SSL, meaning that no unauthorized person can view your card details, and these details cannot be stored by us. We offer the following payment methods for our customers:
We offer secure card payments with Visa, MasterCard, and AMEX cards. For all card payments, 3D Secure/SecureCode is used to enhance security for you as a consumer. Your card details are never sent to our servers but are processed directly by our payment provider, Stripe, to complete your payment.
For those making a purchase on a compatible Apple device, you can choose to use a card saved in your Apple Wallet to complete your purchase. This way, you do not need to enter your card details, and your actual card number is not sent to our payment provider but only an encrypted code that they can use to complete the purchase.
For those making a purchase on a compatible device, you can choose to use a card saved on your Google account to complete your purchase. This way, you do not need to enter your card details, and your actual card number is not sent to our payment provider but only an encrypted code that they can use to complete the purchase.
We offer the option to pay for your purchase via Swish. To complete the purchase, you need to open the Swish app on your mobile device and sign the payment using your mobile bank ID.
We offer the option to pay for your purchase via Klarna. Klarna provides the option to pay directly for your purchase, pay later within a specified number of days, or opt for flexible installment payments up to 36 months. When you make a purchase using Klarna as your payment method, you will be redirected to Klarna to verify your identity and choose your payment schedule. If you have questions regarding your installment payments, we refer you to Klarna’s customer service.
We collaborate with several shipping companies to efficiently deliver your purchased products in the best possible manner. We offer one or more shipping options depending on the delivery location and the size of the order. The cost for each shipping method is displayed at checkout before the purchase is completed. Currently, we offer the following shipping methods:
For smaller shipments, the package will be sent with PostNord Varubrev and delivered directly to your mailbox if possible. If the package does not fit in your mailbox, it will be left at your door or in a bag by the mailbox. For larger shipments, the package will be sent with DHL to the nearest pick-up point.
Delivery is carried out according to the information provided at the time of order. Therefore, as a customer, you are responsible for providing accurate information. If delivery is made according to the agreement but the information proves to be incorrect, it is beyond our responsibility.
You can pick up your products at our warehouse on Kosterögatan 9 in Malmö on an agreed-upon date and time. If we are unable to deliver the product despite the agreed time or if you, as the customer, cannot agree with us on a suitable time, we will ship the products using an alternative delivery method and charge the customer for this cost.
The delivery time stated at checkout refers to the delivery time from when the product is shipped from our warehouse. If a product is not in stock, we need to order it from our suppliers, which means your package will be shipped only after the product has arrived at our warehouse. We consolidate shipments as much as possible, which means that if some products are already in stock, they will be shipped only when the out-of-stock product has arrived at our warehouse.
Sometimes delivery delays occur from our suppliers, which are beyond our control. This can happen, for example, if the supplier has issues obtaining the product from the manufacturer or if the shipping company has logistical problems. We are not liable for compensation in such cases; however, it is our responsibility to inform you if this occurs and offer you the option to cancel the purchase if you wish.
If you do not collect your shipment on time or if the shipment is returned due to incorrect information, we reserve the right to charge you, the customer, for return shipping and administrative costs.
Without limiting the rights and obligations arising from consumer protection legislation, Kalynonka is not liable for damages caused by an obstacle beyond our control, which we could not reasonably have foreseen at the time of the order and which we could not reasonably have avoided or overcome. Such Force Majeure events include, but are not limited to, war, natural disasters, strikes, fires, traffic disruptions, or other causes of similar effect.
Kalynonka is also not liable for damages if our supplier or subcontractor encounters the aforementioned Force Majeure situation.
According to the Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59), you have the right to withdraw from your purchase within 14 days (“withdrawal period”) from the delivery of the products. If you wish to exercise your right of withdrawal, you must notify us within the withdrawal period. This must be done in writing via our contact form or to support@kalynonka.com.
As a customer, you must return the products to us as soon as possible but no later than 14 days after the day you notified us of your intention to exercise the right of withdrawal. The withdrawal period is deemed to be observed if you send the products back before this 14-day period has expired. To process your return, the accompanying delivery note or a paper with corresponding information must be included in the shipment so that we can identify the order in question.
When exercising the right of withdrawal, we will refund the customer’s costs for the order excluding any delivery charges. This will be done as soon as possible, but not earlier than when we have received the products from you and verified that the products are in satisfactory condition. The refund will be made using the same payment method that was used for the purchase if possible, otherwise, we will contact you to find an alternative method for refunding your purchase.
As a customer, you are responsible for the cost of return shipping for the products to be returned. We can arrange to book a return shipment and deduct this cost from the amount to be refunded upon return, or you can book the shipment yourself and pay this cost directly to the carrier. It is important that the products are packed in outer packaging to protect them from damage. In the event of damage to the products due to insufficient outer packaging, we reserve the right to deny your return.
If the quality of the products has been affected due to handling by you beyond what is necessary to examine their properties or functions, a deduction from the refund corresponding to the decrease in the value of the goods may be made. If a product is sealed and this seal is broken, the right of withdrawal is considered void, and we reserve the right to deny your return.
When you, as a customer, collect or receive your order, you should immediately check that the packaging is intact and that the contents are undamaged and functioning. The right to make a complaint only covers original defects and not, for example, defects caused by normal wear and tear.
Complaints can be made via email to support@kalynonka.com. You can also send your complaint by post if you prefer, to Kalynonka AB, Kosterögatan 9, 211 24 Malmö. Always include pictures, information about when the defect was discovered, and a detailed description of the defect.
As a customer, you have the option to choose to have the defect remedied, a replacement product, or a refund. To proceed with a replacement, the specific product must be available.
If the complaint is approved, we will cover the cost of return shipping. Complaints must be made within a reasonable time after the defect has been discovered, but no later than three years.
Disputes should primarily be resolved in agreement with our customer service. If the dispute remains unresolved, Kalynonka applies alternative dispute resolution. This means that if you, as a consumer, have a claim that Kalynonka rejects, you have the option to have the matter reviewed by the National Board for Consumer Disputes (ARN). Kalynonka agrees to comply with ARN’s decision.
Allmänna reklamationsnämnden, Box 174 101 23 Stockholm. ARN’s website
You can read more about alternative dispute resolution for consumers on the European Commission’s website.
It is important to us that you, as a customer, feel secure when shopping with us. Here you can read about how we handle and protect personal data.
For questions regarding the meaning of the above or procedures for complaints, transport damages, or other issues, please contact us here.
Last updated: 2024-11-09